Unused Services (Paid Reservations):
- All paid reservations are refundable.
- Cancel online or contact us 48 hours prior to reservations for a full refund.
- For services lasting less than 80 minutes, contact us for a full refund, requesting 24 hours prior to the reservation. Fees may apply for insufficient notice.
Gift Card Purchases:
- Refundable within 30 days of purchase with a $10 processing fee (online purchases are fully refundable).
- Non-refundable after 30 days.
- Expires 1 year after purchase, with a 30-day extension option for 10% of the remaining amount.
Spa Package Purchases:
- Refundable within 30 days of purchase.
- Non-refundable after 30 days.
- Expires 1 year after purchase and is not extendable.
Promotional Gift Cards:
- Not returnable or exchangeable for cash.
- Cannot be used for retail purchases or gratuity.
- Validity varied depending on the promotion.
Retail Purchase:
- Refundable within 30 days if unused and in original packaging.
Membership Credits/Balances:
- Not refundable.
Sale Items:
- Only regular priced items may be refunded. Sale items cannot be refunded.
Refund Process:
- Allow 2-5 business days after the refund is initiated.
Contact Information:
- For questions related to refunds and returns, contact us at info@theluxuriousspa.com.