Privacy Policy (Updated Aug 1st, 2023)

 

Who We Are
At The Luxurious Massage & Spa, we offer an exquisite indulgence that promotes relaxation and well-being. Our website is theluxuriousspa.com, and we are located at 8620 Spring Cypress Rd., Suite C Spring, TX 77379. Contact us at (832)-652-5988 or support@theluxuriousspa.com.

What Personal Data We Collect and Why We Collect It
We collect personal information such as name, email address, health history, and preferences to tailor our massage, facial, and waxing services. This information is used to enhance your experience and for marketing purposes through our Zenoti platform and ezConnect for email and SMS communication. Prior to creating an account, clients must confirm their understanding and acceptance of our policies.

Tailoring Services
Your health history and personal preferences are used to customize our spa services to your unique needs. This may include considerations for massages, facials, and waxing services. Your information is handled with the utmost care and confidentiality.

Email, Phone, and SMS Communication
We use Zenoti's platform for email marketing and Nextiva VOIP service platform for phone and SMS communication to keep you informed about your services, forms, appointments, and other relevant information. Additionally, we may send marketing communications to keep you updated on our latest offers and promotions. We also partner with ezConnect for additional SMS communication.

Please refer to Zenoti's Privacy Policy, Nextiva's Privacy Policy, and Simplified.io's Privacy Policy (if available) for further details on how your contact information is handled.

Payment Processing
We use Zenoti's payment processing services to handle all credit card transactions, including membership recurring payments. Information collected through Zenoti's payment processing is used to facilitate your transactions and enhance our spa services. This information may also be used for marketing purposes to help us better serve you.

How We Use Your Personal Data
We use your personal data for the following purposes:

Website Improvement

To analyze website usage through analytics tools and enhance our services based on user interactions.

Health-Related Information

As part of our commitment to providing personalized and safe spa treatments, we may collect health-related information, including medical history, allergies, and other relevant details. This information helps us tailor our services to your unique needs, identify contraindications, and ensure your safety and comfort during our services.

We handle this sensitive information with the utmost care and confidentiality. We implement robust security measures, including encryption and access controls, to protect your health-related information. We only share this information with licensed and authorized personnel who are involved in providing your treatments.

Data Retention
We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Contact form entries are kept for six months, and customer purchase records are retained for ten years.

Your Data Rights
You have the right to access, modify, or delete your personal data at any time. If you wish to exercise these rights, please contact us at the provided email or phone number.

Data Deletion: At The Luxurious Spa, we respect our clients' rights to control their personal data. When clients request their data deletion by sending an email to support@theluxuriousspa.com, we will take action and confirm once we have deleted their data from our database.

Security Measures
In order to ensure the security of sensitive and confidential information, such as payment methods and confidential health history, we have implemented a comprehensive set of measures. These include the use of OTP (one-time password), strict password rules, encryption, and two-factor authentication. These robust safeguards are in place to safeguard your information and provide peace of mind.
Furthermore, we offer the convenience of logging in with Google and Facebook. However, we strongly advise clients to review the privacy policy practices of third-party websites.

External Links
Please note that our website may contain links to external websites. We are not responsible for their content or privacy practices. Please review the privacy policies of these external sites before providing any personal information.

Changes to Privacy Policy
We reserve the right to update our Privacy Policy periodically. Any changes will be posted on our website with the effective date.

Data Sharing and Third Parties

We do not share your personal data with third parties except as described below:

Zenoti: We use Zenoti for payment processing and email marketing. They have access to your information solely for service provision.
Nextiva: Nextiva provides our VOIP phone and SMS communication services. They have access to contact information for communication purposes only.
Google and Facebook: We comply with their APIs for user sign-in convenience.

Users can sign in to our services using their Google Account. By doing so, they grant us access to specific information associated with their Google Account. Users can manage or revoke access to their Google Account at any time through Google's security settings.