Unused Services (Paid reservations)
All paid reservations are refundable. You may cancel your reservations online or contact us 48 hours prior your reservations for a full refund. Any service that lasts less than 80 minutes, please contact us for a full refund and must request 24 hours prior your reservation. Fees may apply for an insufficient notice.
Gift Card Purchases
All gift card purchases are refundable within 30 days of your purchase with $10 processing fee except online purchase is fully refundable. After 30 days, your gift card purchase is not refundable. Your gift card expires 1 year after the date of your purchase. You may extend the expiration of your gift card up to 30 days for 10% of the total remaining amount of your gift card.
Spa Package Purchases
All spa package purchases are refundable within 30 days of your purchase. After 30 days, your purchase is not refundable. Your spa package expires 1 year after the date of your purchase and it is NOT extendable.
Promotional Gift Cards
All promotional gift cards are not returnable nor exchangeable for cash and can not be used as retail purchases nor gratuity. Promotional gift cards are valid for 6 months after the date that you are given.
All retail purchases are refundable within 30 days of your purchase. All returned products must be unused, same condition and in original package.
All membership credits are not refundable.
Only regular priced items may be refunded. Sale items cannot be refunded.
Please allow 2-5 business days after refund is initiated.
Contact us at email@example.com for questions related to refunds and returns.