Gift Card and Refund Policy

Unused Services (Paid reservations)

All paid reservations are refundable. You may cancel your reservations online or contact us  48 hours prior your reservations for a full refund. Any service that lasts less than 80 minutes, please contact us for a full refund and must request 24 hours prior your reservation. Fees may apply for an insufficient notice.

Gift Card Purchases

All gift card purchases are refundable within 30 days of your purchase with $10 processing fee except online purchase is fully refundable. After 30 days, your gift card purchase is not refundable. Your gift card expires 1 year after the date of your purchase. You may extend the expiration of your gift card up to 30 days for 10% of the total remaining amount of your gift card.

Promotional Gift Cards

All promotional gift cards are not returnable nor exchangeable for cash and can not be used as retail purchases nor gratuity. Promotional gift cards are valid for 6 months after the date that you are given.

Retail Purchase

All retail purchases are refundable within 30 days of your purchase. All returned products must be unused, same condition and in original package.

Membership Credits

All membership credits are not refundable.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Refund Process

Please allow 2-5 business days after refund is initiated.

Need help?

Contact us at info@theluxuriousspa.com for questions related to refunds and returns.