Safety Measures (Updated July 25th, 2020)

 

As the COVID-19 pandemic continues to impact the United States and new cases continue to rise. Our spa has made a conscious decision to improve our safety measures to ensure our Luxurious Massage and Spa's community is safe.

Our spa is following and adhering to CDC and local health agencies' guidelines closely. We will also make any necessary adjustments according to health professionals to ensure everyone's health and well-being is safe while being at our spa.

What you should know:

  • Please inform us if you or anyone around you have had or is experiencing COVID-19 symptoms or other illness. We will gladly reschedule your appointment.
  • Please arrive at least 15 minutes before your reservation to prevent any delay of  service and help us to limit occupancy.
  • Guests are required to wear a face covering or mask upon enter the spa and at all times inside the spa except for certain situations.
  • All new guests are required to fill out forms (medical history, questionnaire) on their personal electronics devices. We will send you a link via a text message and email. Please feel free to fill it out before your reservation time.
  • We kindly ask that you come alone to your reservation and do not bring any guests.
  • All guests are required to have their temperature checked at the check in. If you have a fever of 100.0 or higher or deemed to have COVID-19, we will gladly reschedule your appointment for another day when you are well.

What we have implemented: 

  • We are by appointments only.
  • Skincare services launching have been postponed.
  • All treatment rooms will be throughly sanitized using EPA-registered disinfectants.after each guest including any surfaces that guests may touch.
  • All linens and sheets are one-time use.
  • All tables and heated blanket will have a bio-barrier.
  • Magazines will not be available at this time.
  • All payments will be handled in contactless manner.
  • To improve the quality of the air in the spa and to create better circulation, we will regularly change all HVAC and HEPA filters as applicable. We will also deploy air-purifier units in the frequently occupied areas.
  • Floor and hard surfaces will be frequently wiped, mopped, and sanitized during operational hours.
  • We will provide hand sanitizer throughout the spa and will highly encourage all guests to use hand sanitizer as frequent as possible.

FAQs

Is the Relaxation Lounge suspended?

We are limiting the capacity and allowing only 1 guest or, a group of guest that arrive together, to utilize the relaxation room.   All  highly touched surfaces will be sanitized after each guest. Please let the spa concierge know, If you prefer to not utilize the Relaxation Lounge.

Are walk-ins welcome?

Unfortunately, we are by appointments only. However, please feel free to call us from outside in your vehicle.  If there is a spa professional available and the facility has been sanitized, you are welcome to walk in. 

Is the purifying foot soak suspended?

The purifying foot soak is not suspended. We will sanitize all foot basin after each guest using an EPA-registered disinfectant. 

Is a complimentary drinks suspended?

Our complementary drinks are not suspended. However, we provide a sanitized bottle water as an alternative. And take extra precautions in handling glassware, silverware, and encourage our guests to bring their own drinks. 

Can I pay with cash?

All payments will be handled in a contactless manner. However, if you should pay with cash we ask that you pay for your services and gratuity with the exact amount without accepting change. In an effort, to minimize any contact during your check. 

Is the couple suite suspended?

No, but we do ask all of our guests to wear a face covering or mask at all times even during the treatment. Couples may request two separate treatment rooms, if prefer.

Will the spa professionals wear gloves during treatment?

It depends on our guests' preferences. Our spa professionals are required to wash and sanitize their hands, arms, and elbows before and after each session.