Health Concerns

Please advise the Spa when making your booking if you are pregnant or breastfeeding, if you suffer from any medical conditions, injuries and allergies or if you have any special requests as some treatments may not be safe or suitable to be carried out.

Reservations & Cancellations

We recommend booking in advance. Credit card details are required to make and confirm any booking.

Please be aware that cancellations must be made 24 hours prior to your reservations, otherwise a 100% of the reserved service cancellation fee will be charged. We regret that it may be necessary to treat appointments as cancelled, for guests arriving more than 15 minutes late of their reserved time.

We kindly ask that you turn your mobile phone to silent mode when you arrive to allow you and our other guests to relax.

Spa Etiquette

We recommend that you arrive at least 15 minutes before your spa reservation so you have time to check in, fill out our intake form and unwind in our private relaxation lounge (Due to COVID-19 Pandemic, all guests are required to fill forms on their electronic device. We will sent a link via text message). We offer a complimentary alcoholic beverages for adults 21 years old or older only. We only offer 1 glass of alcoholic beverage per 1 hour of your service.

Children

Children under the age of 16 may have treatments as long as they are accompanied by adult who has signed a consent form. If the child is between 16 and 18 years of age, they can have treatments without an adult, but the adult must sign a consent form. All junior treatments must to be approved by the Spa Manager.

If you are uncomfortable with anything during your treatment (e.g. the pressure, the music or the temperature) please feel free to let your therapist know as they will be more than happy to make any necessary adjustments.

Spa Attire

We do not recommend that you bring any valuable items with you to our spa. We will not responsible for any lost items. When arriving at the spa you may change into a robe and slippers in our private locker room. We recommend that you remove any jewelry on your body. Please feel free to wear whatever makes you comfortable. You may be asked to remove certain clothing but the most important thing is that you are comfortable. Our therapists will keep your body draped in massage table sheets and only expose each area being treated. In wet treatments such as body treatment services, you will not always be draped. We will provide a disposable underwear if needed.