Spa Etiquette

GUEST CODE OF CONDUCT

Professional Environment Standards

The Luxurious Spa maintains a professional therapeutic environment. All guests must:

• Treat all staff and guests with respect and courtesy
• Maintain appropriate volume levels in all areas
• Use professional and appropriate language
• Respect the privacy and comfort of other guests
• Follow all posted rules and staff instructions
• Maintain appropriate personal hygiene

ZERO TOLERANCE POLICY

The following behaviors result in immediate service termination and permanent ban:

• Sexual misconduct of any kind
• Inappropriate touching or requests for inappropriate services
• Sexual harassment or suggestive comments
• Verbal or physical abuse toward staff or guests
• Threats or intimidation
• Discrimination or hate speech
• Intoxication from alcohol or drugs
• Possession of weapons or illegal substances
• Photography or recording without consent
• Theft or property damage
• Solicitation of staff for personal relationships

Law enforcement will be contacted for illegal activities. No refunds for terminated services.

APPOINTMENT POLICIES

Booking Requirements

• Valid credit card required to book appointments
• First-time guests must complete intake forms
• Health questionnaire required before service
• 48-hour advance booking recommended
• Same-day appointments subject to availability

Arrival & Check-In

• Arrive 15 minutes before appointment time
• Late arrivals may result in shortened service time
• Services end at scheduled time regardless of arrival
• Check-in required at front desk
• Valid ID required for all services

Cancellation & No-Show Policy

• 24-hour cancellation notice required
• Late cancellation (less than 24 hours): 50% charge
• No-show: 100% charge
• Chronic cancellations may result in booking restrictions
• Emergencies evaluated case-by-case
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HEALTH & SAFETY POLICIES

Health Screening Requirements

Guests must disclose:

• All medical conditions and medications
• Recent surgeries or injuries
• Pregnancy at any stage
• Allergies or skin sensitivities
• Contagious conditions
• Recent cosmetic procedures

Service Restrictions

Services may be refused or modified for:

• Contagious skin conditions
• Open wounds or infections
• Fever or illness symptoms
• Severe sunburn
• Under influence of alcohol/drugs
• Certain medical conditions without clearance

Hygiene Requirements

• Shower required before body treatments
• Remove makeup before facial services
• Clean feet required for foot treatments
• No strong fragrances or perfumes
• Jewelry removal may be required

‍

• Laptops/tablets in designated areas only
• Respect quiet zones

Age Restrictions

• Minimum age 18 for most services
• Ages 14-17 with parent/guardian consent
• Parent must remain on premises for minors
• No children under 14 in spa areas
• Age verification required

PAYMENT & GRATUITY POLICIES

Payment Methods

• Credit/debit cards accepted
• Cash accepted with exact change
• Personal checks not accepted
• Payment due at time of service
• Package payments due upfront

Gratuity Guidelines

• Gratuity not included in service prices
• Industry standard: 18-20% of service cost
• Cash or credit card gratuities accepted
• Gratuity shared per spa policy
• Direct tipping to therapists permitted

Refund Policy

• No refunds for completed services
• Concerns addressed through management
• Package refunds pro-rated for unused services
• Gift certificates non-refundable
• Retail products: 14-day return unopened

PROFESSIONAL BOUNDARIES

Therapeutic Relationship

• All services are strictly therapeutic
• Professional boundaries maintained at all times
• Appropriate draping required and maintained
• Guest comfort and modesty respected
• Communication encouraged regarding pressure/comfort

Staff Protection Policies

• Staff may terminate service for inappropriate behavior
• Staff not required to work on hostile guests
• Personal information of staff kept confidential
• Social media connections with staff discouraged
• Dating or personal relationships with staff prohibited

SPECIAL CIRCUMSTANCES

Pregnancy Policy

• Must disclose pregnancy at any stage
• Certain services contraindicated
• Modified treatments available
• Doctor's note may be required
• First trimester restrictions apply

Medical Conditions

• Disclosure required for all conditions
• Doctor clearance may be required
• Services may be modified or refused
• Emergency protocols in place
• Staff not qualified to diagnose conditions

Accessibility

• ADA compliant facility
• Assistance available upon request
• Service animals permitted
• Wheelchair accessible treatment rooms
• Special accommodations with advance notice

INCIDENT PROCEDURES

Medical Emergencies

• 911 called immediately for serious conditions
• First aid administered as appropriate
• Incident reports completed
• Emergency contacts notified
• Follow-up conducted

Guest Complaints

• Speak with manager immediately
• Written complaints accepted
• Response within 48 hours
• Resolution attempts made
• Corporate escalation available

Property Damage

• Guest responsible for damage caused
• Charges assessed for repairs/replacement
• Insurance claims filed as needed
• Police reports for significant damage
• Payment required before future services

RETAIL & PRODUCT POLICIES

Product Purchases

• Professional recommendations provided
• No pressure sales tactics
• Ingredients lists available
• Samples available for certain products
• Special orders accommodated when possible

Return Policy

• 14-day return period
• Unopened products only
• Receipt required
• Refund in original payment method
• No returns on opened/used products

MEMBERSHIP POLICIES

Member Benefits

• Priority booking privileges
• Member-only pricing
• Exclusive events and offers
• Birthday rewards
• Referral bonuses

Member Responsibilities

• Maintain current payment information
• Adhere to all spa policies
• Use benefits within designated timeframe
• Non-transferable benefits
• Report card loss immediately

ENFORCEMENT & CONSEQUENCES

Policy Violations

Consequences for violations include:

• Verbal warning
• Written warning
• Service suspension
• Membership termination
• Permanent ban from facility
• Legal action when appropriate

Appeals Process

• Written appeal within 30 days
• Management review
• Decision within 14 days
• Final decisions binding

ACKNOWLEDGMENT

All guests agree to these policies by booking and receiving services. Policies subject to change without notice. Current policies available at reception.

Management reserves the right to refuse service to anyone.

The Luxurious Spa, LLC
Spring, Texas
info@theluxuriousspa.com

Document Version: 2025.1
Effective Date: January 1, 2025