COMPREHENSIVE MEMBERSHIP AGREEMENT & TERMS OF SERVICE

The Luxurious Spa, LLC
Spring, Texas

Membership Terms & Service Agreement

MEMBERSHIP OVERVIEW

Membership Benefits

Members enjoy exclusive privileges and services:

• Priority booking and scheduling
• Member-only pricing on all services
• Exclusive access to special events
• Birthday and anniversary rewards
• Referral bonus programs
• Complimentary consultation sessions
• Early access to new treatments
• Member-only packages and promotions

Membership Tiers

• Basic Membership: Essential benefits and services
• Premium Membership: Enhanced benefits and priority access
• VIP Membership: Ultimate luxury experience and exclusive perks
• Corporate Membership: Business accounts with special rates
• Student Membership: Discounted rates for students
• Senior Membership: Special pricing for seniors 65+

MEMBERSHIP REQUIREMENTS

Eligibility Criteria

• Minimum age 18 years old
• Valid government-issued identification
• Completed membership application
• Agreement to terms and conditions
• Valid payment method on file
• Emergency contact information
• Health screening completion
• Background check (if required)

Application Process

• Complete online or in-person application
• Provide required documentation
• Schedule consultation appointment
• Review membership benefits and terms
• Sign membership agreement
• Set up payment method
• Receive membership card and welcome packet
• Schedule first service appointment

PAYMENT TERMS

Membership Fees

• Monthly membership fee required
• Annual membership option available
• Initiation fee may apply
• Fees subject to change with notice
• Taxes additional where applicable
• Payment due on billing date
• Late fees apply for overdue payments
• Service charges for returned payments

Payment Methods

• Credit or debit card required
• Automatic payment preferred
• Bank account direct debit available
• Cash payments accepted in person
• Corporate billing arrangements
• Gift certificate applications
• Payment plan options available
• Financial assistance programs

Billing and Invoicing

• Monthly statements provided
• Electronic billing preferred
• Payment reminders sent
• Online payment portal available
• Payment history accessible
• Receipts for all transactions
• Tax documentation provided
• Dispute resolution process

MEMBERSHIP BENEFITS

Service Benefits

• 20% discount on all services
• Priority booking up to 60 days ahead
• Complimentary consultation sessions
• Free add-on services monthly
• Member-only treatment packages
• Exclusive seasonal treatments
• Complimentary upgrades when available
• Special pricing on retail products

Exclusive Access

• Member-only events and workshops
• Early access to new treatments
• Exclusive member lounge access
• Priority waitlist for popular services
• Member-only spa parties
• Exclusive product launches
• Special holiday events
• Member appreciation days

Additional Perks

• Birthday month special treatment
• Anniversary rewards program
• Referral bonus credits
• Complimentary guest passes
• Free parking validation
• Complimentary refreshments
• Priority customer service
• Exclusive member communications

MEMBER RESPONSIBILITIES

Code of Conduct

• Follow all spa policies and procedures
• Treat staff and other members with respect
• Maintain appropriate behavior at all times
• Respect facility property and equipment
• Follow health and safety guidelines
• Keep membership information current
• Use membership benefits responsibly
• Report any concerns to management

Booking and Cancellation

• Provide 24-hour cancellation notice
• Arrive on time for appointments
• Respect other members' appointment times
• Use booking system appropriately
• Limit same-day cancellations
• Respect no-show policies
• Update contact information promptly
• Respond to appointment confirmations

Payment Obligations

• Maintain current payment method
• Pay membership fees on time
• Update payment information when needed
• Resolve payment issues promptly
• Understand billing and charges
• Contact us for payment assistance
• Report unauthorized charges immediately
• Keep payment information secure

CANCELLATION POLICY

Member-Initiated Cancellation

• 30-day written notice required
• Complete cancellation form
• Return membership card
• Pay any outstanding balances
• Use remaining benefits before cancellation
• No refunds for unused benefits
• Reactivation fees may apply
• Cooling-off period available

Spa-Initiated Cancellation

• Violation of terms and conditions
• Non-payment of membership fees
• Inappropriate behavior or conduct
• Fraudulent use of membership
• Health and safety violations
• Property damage or theft
• Harassment of staff or members
• Other policy violations

Cancellation Process

• Submit written cancellation request
• Meet with membership coordinator
• Complete exit interview
• Return all membership materials
• Pay outstanding balances
• Receive confirmation of cancellation
• Update contact preferences
• Consider reactivation options

MEMBERSHIP CHANGES

Upgrades and Downgrades

• Upgrade available at any time
• Downgrade with 30-day notice
• Prorated fee adjustments
• New benefit activation
• Updated membership materials
• Benefit change notifications
• Payment method updates
• Effective date coordination

Membership Suspension

• Medical leave suspension available
• Travel suspension options
• Financial hardship considerations
• Maximum suspension period limits
• Reactivation requirements
• Benefit preservation during suspension
• Notification requirements
• Documentation needed

TERMS OF SERVICE

Service Availability

• Services subject to availability
• Advance booking recommended
• Peak time restrictions may apply
• Seasonal service variations
• Staff availability limitations
• Facility maintenance schedules
• Emergency closure procedures
• Service modification rights

Service Quality

• Professional service standards maintained
• Licensed and certified therapists
• Quality assurance programs
• Guest satisfaction monitoring
• Continuous improvement efforts
• Staff training and development
• Equipment maintenance standards
• Hygiene and safety protocols

Liability and Insurance

• Members use services at own risk
• Liability waivers required
• Insurance coverage limitations
• Injury reporting procedures
• Emergency medical protocols
• Property damage responsibilities
• Personal item security
• Legal compliance requirements

PRIVACY AND DATA

Information Collection

• Personal information required
• Health information collected
• Payment information secured
• Usage data tracked
• Communication preferences noted
• Emergency contact information
• Marketing consent options
• Data retention policies

Information Usage

• Service provision and delivery
• Membership management
• Communication and notifications
• Marketing and promotions
• Quality improvement
• Legal compliance
• Emergency situations
• Business operations

DISPUTE RESOLUTION

Complaint Process

• Speak with management first
• Written complaint submission
• Investigation and response
• Resolution attempts made
• Appeal process available
• Mediation options
• Legal action as last resort
• Documentation maintained

Arbitration Agreement

• Binding arbitration for disputes
• Individual claims only
• Class action waiver
• Arbitrator selection process
• Arbitration location and rules
• Cost allocation
• Limited discovery rights
• Appeal limitations

TERMS MODIFICATION

Policy Changes

• Terms may be updated periodically
• 30-day notice for material changes
• Continued use implies acceptance
• Right to cancel if disagree
• Current terms always available
• Version control maintained
• Effective date clearly marked
• Communication of changes

Member Notification

• Email notification of changes
• Website posting of updates
• In-person notification available
• Written notice for major changes
• Response period provided
• Questions and concerns addressed
• Training on new policies
• Support during transition

CONTACT INFORMATION

Membership Services

The Luxurious Spa, LLC
Spring, Texas
Email: membership@theluxuriousspa.com
Phone: (281) 123-4567

Support Hours

• Monday - Friday: 9:00 AM - 6:00 PM
• Saturday: 9:00 AM - 4:00 PM
• Sunday: 10:00 AM - 3:00 PM
• Emergency contact available
• Online support 24/7
• Appointment booking anytime
• Member portal access
• Mobile app support

ACKNOWLEDGMENT

By signing this membership agreement, you acknowledge that you have read, understood, and agree to all terms and conditions. This agreement is legally binding and governs your membership relationship with The Luxurious Spa.

Member Signature Required
Date of Agreement
Membership Coordinator Signature

Document Version: 2025.1
Effective Date: January 1, 2025
Last Updated: January 1, 2025